Online Shopping Guide

Who can I contact if I have questions about the products or my purchase?
You can contact our customer service team via the Contact section. We will be able to provide you with all the information you need shortly.

How do I choose the correct size?
By consulting the size guide available on every product page.

Do I have to create an account to make a purchase?
No, you can complete your purchase by checking out as a guest. However, we recommend registering to enjoy benefits such as tracking your orders, making return requests, and joining our loyalty program.

How do I add a product to the cart?
After selecting the item, choose the color and size, and click the "Add to cart" button.

How do I complete an order?
By clicking the cart icon at the top right, you can access your list of selected products. Here you can edit your order by removing or adding items. As you proceed with the purchase, you will be asked to log in or continue as a guest and enter the shipping address. Before payment, you can enter a discount code. Finally, proceed to payment using your preferred method. You will receive an order confirmation email.

Order Issues

I am unable to add a product to the cart. What should I do?
Check that you have selected the desired size and that it is available. Alternatively, contact our customer service team in the Contact section.

I am unable to complete my order. What should I do?
Check that you have filled in all required fields and have consented to data processing. Alternatively, contact our customer service team.

Is it possible to cancel an order?
You can cancel your order by contacting our customer service team as soon as possible.

Is it possible to modify an order?
You can modify the products in your cart until payment is made. From that moment on, it will no longer be possible to make changes.

Is it possible to change the delivery address?
Unfortunately, it is not possible to modify an order after it has been completed. We recommend arranging a different shipping location with the courier if delivery is unsuccessful.

Promotions and Gift Cards

I have a promotional code. How can I use it?
You can enter it during payment on the checkout page. Click "Apply" and the amount to pay will be automatically discounted. Before using the code, please check its validity.

How can I get a promotional code?
By subscribing to our newsletter, you will stay updated and be able to enjoy private promotions dedicated to our customers. Also, keep an eye on our website.

Is it possible to send a paper gift card?
We are sorry, but we do not currently provide this service.

Delivery

In which countries can I receive my orders?
Orders are shipped in Italy and Europe via BRT courier or other certified couriers.

What are the shipping costs?
Costs vary depending on the destination country and the method chosen, and they will be calculated during the checkout process. Shipping is free in Italy only for orders over €100.

What are the delivery times?
Orders are processed in 1-3 business days. Shipments are delivered in 1-3 days in Italy, and 2-5 days in other EU countries.

My order has not arrived yet. What should I do?
Track your package's progress and verify that the shipping address is correct. Alternatively, contact our customer service team.

How can I track my order?
Click on the link provided in the shipping confirmation email to monitor your package and updates.

Can I redirect my order to a different address?
Unfortunately, it is not possible to modify an order after completion. We recommend arranging a different shipping location with the courier.

I was not present at the time of delivery. Will there be a second attempt?
Certainly! The courier will leave a notice with which you can schedule a date for a second delivery attempt.

Do you deliver to work addresses?
Certainly! Indicate a different shipping location at checkout and ensure someone is always available at the time of delivery.

Do you deliver on holidays?
No, we do not deliver on holidays or weekends. We recommend monitoring the package via the link in the shipping confirmation email.

Returns and Refunds

What are your return policies?
We guarantee a worry-free shopping experience. If you are not satisfied with the product, you can exercise your right of return within 14 days from the date of the order. Return shipping costs are the customer's responsibility. Acceptance is granted only if the product is intact, unused, and the tag has not been removed.

I received the wrong product. What should I do?
Contact our customer service team. Follow the return procedure specifying the reason, and we will refund you as soon as the product is back in the warehouse.

I received a defective product. What should I do?
Contact our customer service team to start the return procedure.

How can I send my return back?
Access your account, click on "My orders," and select the order in question. Choose which product to return, and you will receive an email confirming the start of the process. Remember to include the return document or purchase invoice in the package. Returns are always free.

I need a new return label. What should I do?
Contact our customer service team via the Contact section.

How does the return tracking service work?
If you have the tracking number on the shipping label, you can monitor your package directly from the courier's website.

How will I be refunded?
The refund will be made to the credit card used for the purchase. If you paid via bank transfer or cash on delivery, you will be refunded via bank transfer.

When will I be refunded?
You will be refunded as soon as the warehouse notifies us of the actual arrival of the product and after we have checked its condition.

Shipping costs have not been credited back to me.
Shipping costs are only refunded in the event of delivery of defective or incorrect products.

I was refunded the wrong amount. What should I do?
Contact our customer service team specifying the return or order number.

I made a return, but the card I used is no longer active. What should I do?
Contact our customer service team specifying the return or order number and provide your IBAN and the account holder's name.

I purchased a product, but the size is wrong. Can I exchange it?
Yes, specify the desired size in the return request. If available, we will proceed to send the requested size. If not, we will refund you.

Products and Availability

How can I know if an out-of-stock product will be available again?
Leave your email address in the form on the product page. You will be contacted when the product is back in stock.

How can I get more information about the products?
Access the product page for each item. You will find a detailed description of the composition. Alternatively, contact our customer service team.

Where can I find the size guide?
Access the product page for each item. The size guide will allow you to determine the most correct size by comparing different measurements.

Where can I find information about the materials used?
Access the product page. You will find a detailed description of the composition of each product. Alternatively, contact our customer service team.

How do I search for a product?
You can search by browsing categories (men, women, children) or by using the internal search bar on the homepage. By refining your search with filters, the resulting products will be shown with details on price and available colors.

Technical Support

I want to close my account. What should I do?
Contact our customer service team via the Contact section.

How can I change my account details?
Access your personal page by clicking the icon at the top right and select "My data." Here you will find the details provided at the time of registration, which can be modified at any time.

I am registered but I forgot my password. What should I do?
Access your personal page and click "Forgot password." A guided process will help you create a new password. You will receive an email confirming the change.

How can I remove products from the cart?
Click the cart icon at the top right and access the list of products. Here you can remove the selected products.