1) HOW TO BUY

Buying on the Alberto Guardiani Official Online Store is very simple.

You can browse the site's homepage or the catalog and click on the image of the chosen product to view its product page.

Product page:
Inside the product page, you can view the details of the selected item and see enlarged images of the product using the zoom feature. The product page lists information on the model, description, and price. Where necessary, you must indicate your size before proceeding with the purchase. Only sizes currently available are displayed.

Shopping Bag:
Inside the shopping bag page, you can view the selected products, the quantity, and the total cost of your order.
By clicking on "Proceed to checkout," you can continue the purchase process.

To complete the order, you will need to fill out the Checkout page by following the indicated steps: on the same page, in the box on the right, you can view the progress of the checkout.
All your order details are summarized at the end of the procedure, and once the purchase process is confirmed, it will no longer be possible to make changes.
Upon completion of the purchase, you will receive a confirmation email with a summary and the order number of your purchase.

2) HOW TO CONTACT US

To contact us, follow the instructions provided on the Contact Us page.

3) SHIPPING

Orders placed on the Alberto Guardiani Online Store are shipped within Italian territory via courier.

Shipping costs vary depending on the destination countries and the chosen shipping methods; they will be calculated and indicated during the purchase process before the order is submitted by the Buyer, and will also be shown on the order summary webpage.
Shipping is free in Italy only for orders over €100.
At the time of shipment, the tracking number is provided to follow the package's route.
Orders are processed immediately after verifying actual product availability and payment. In case of errors, the charged amount may be refunded.
Shipments are delivered within 1-3 business days in Italy, depending on the delivery area and the time the order was placed or payment was received.

The goods will arrive directly at the indicated location without you having to pay anything other than what was paid at the time of the order.
PLEASE NOTE: shipments to P.O. boxes are not made.

4) PAYMENT METHODS

Payment can be made by credit card.

Credit cards
We accept major credit cards, including Visa and MasterCard.
The transaction is secure and is hosted by the payment service provider's server: we do not intercept or store customers' credit card details.

If necessary, requests for electronic invoices must be sent via email to customerservice@albertoguardiani.it within 7 days from the order issuance date.

5) RETURNS

We guarantee all our customers maximum peace of mind during the purchasing process on the site.
Therefore, if the product you received does not satisfy you, you may exercise your right to return it.

Returns
You may request a return for a purchased product only in the following cases (pursuant to Legislative Decree 206/2005):

- the request must be made within 14 days of the order delivery date.

To initiate the return procedure, you must create a request from the dedicated page on the site: Returns and Refunds

Once the request has been made, you may return the items at your own expense.

Shipping costs for returning the product are free.

Returned goods will only be accepted in the following cases (pursuant to Legislative Decree 206/2005):

- the product must be intact and unused;
- the product tag and/or seal must not have been removed.

Following verification of the above conditions, we will refund the amount paid. Only the sums collected for the purchase of the products, net of shipping costs and any COD fees, will be refunded. In the absence of the aforementioned conditions, the product will be returned to the sender.

Note: returns of items will not be accepted without having previously followed the procedure indicated above and respected the requirements set out above.

6) PRICE AND VAT INFORMATION

All indicated prices include VAT, where applicable.

7) SECURITY

When ordering on the Alberto Guardiani Online Store, security is guaranteed. During the purchase process, every page intended to handle the credit card transaction is protected using the latest version of the SSL protocol (Secure Socket Layer). This means that all financial information - credit card number, expiration date, etc. - is pre-encrypted using a particularly robust and powerful algorithm and only subsequently forwarded over the Network.
When entering your credit card details, the financial information is sent directly to the bank's secure site. Neither we nor anyone else can EVER have access to your credit card data, thus guaranteeing you maximum security.

WE DO NOT STORE OUR CUSTOMERS' CREDIT CARD DATA.

The purchase can only be made by the cardholder, whose name and address must match the name and address of the person placing the order. We reserve the right, at our sole discretion, to request further guarantees from the buyer or to refuse the order.
We will send a regular paper invoice at the time of product shipment.

Cookies
Cookies are pieces of data that are stored by your browser on your computer's hard drive. We use cookies for statistical purposes and to recognize you when you visit the site, to re-display your shopping bag with items not yet purchased, and much more. Our cookies do not contain personal data, nor anything else that could allow hackers to obtain information about you. If you decide to set your browser so that it does not accept the use of cookies, you will still be able to browse and make purchases on our site. The only disadvantage might be having limitations in some operations.

Confidentiality
Consult our Privacy Policy.

Why register on our site

Registering on our site is absolutely free.

By registering, you will be able to:

- place orders faster
- view order status and history
- change your billing and shipping details